Face to Face: Why Knowing Our Clients Is the EO59 Way
Let’s get one thing straight: at EO59, we don’t do anonymous.
We don’t do “just send us a price.” We don’t do faceless transactions. If you’re looking for a quick quote, you’re in the wrong place.
We do business the old-fashioned way—by knowing you. Not just your name, not just your company, but your story, your goals, your grit. We want to know what keeps you up at night, what gets you out of bed in the morning, and what you’re building for the future. We want to know what you’re working toward, and how we can help you get there.
Why do we insist on this? Because what we do at EO59 is not a commodity. It’s not something you can pick off a shelf or order with a click. Our work is intense, fascinating, and empowering. It’s a journey—sometimes challenging, always rewarding—and we choose our clients as partners for that journey.
We’re not just delivering data. We’re delivering understanding. We’re delivering insight. We’re delivering transformation. And that starts with a conversation. A real one. Face to face, whether in person or over video. We listen. We ask questions. We dig deep. We want to know what makes you tick, what you’re passionate about, and what you’re hoping to achieve in InSAR.
Our team is fueled by curiosity and grit. Every project begins with questions. Who are you? What are your challenges? What’s the story behind your infrastructure, your assets, your ambitions? We bring our relentless curiosity to every engagement, and we expect the same from our clients. If you’re not curious, if you’re not determined, if you’re not ready to explore the frontier of satellite InSAR and geotechnical insight, then maybe we’re not the right fit.
But if you are—if you’re ready for a partnership, for a journey, for a transformation—then let’s talk. We choose our clients as partners, and together, we turn challenges into opportunities.
At EO59, every client is known, not just numbered. Every project is a collaboration, not a transaction. Every solution is tailored, not templated. We don’t just deliver millimeter-scale motion data; we deliver the story behind the numbers. We help you see what’s possible, what’s next, and what’s extraordinary.
A story that says it all.
Let me share a story that perfectly illustrates why we do things this way. Not long ago, a client reached out, asking for the cost of our ARIA InSAR corner artificial reflectors. We asked for a call. They refused—repeatedly—insisting they just needed the price for a grant application. They were in a rush, and thought a quick email would do.
But that’s not how we work. Our policy is clear: we do not give pricing without a conversation. So, I picked up the phone and reached this person directly. Within moments, it became clear that what they actually needed were high-resolution ARIA InSAR reflectors—devices meant for X-Band data from TerraSAR-X, not the C-Band Sentinel-1 devices most ask for. These high-resolution devices are significantly smaller. The shipping costs are 75% lower. Had we just sent a price, we would have quoted the cost completely incorrectly, and they would’ve never gotten the best solution.
That’s not all. When I asked if they knew where to locate the devices, it turned out they needed much more help than they realized. Help we provided for free, through a simple call. There is no substitute for good, open communication. We truly care about the work we do, and the work done with our work.
Our clients are so very often the consulting engineer between us and the project. This is a recipe for misinterpretation waiting to happen. These engineers often pass on a report from a provider like we are—a report they may, or may not, fully understand and which will be used to influence the projects they work on. When we know each other, trust each other, we build more value, deliver more revenue, and build a brighter world, together. A place where those reports are authored jointly, and those clients are briefed jointly on what this all means. Our data is not the immutable word of the heavens, it is of its best quality when working together.
The EO59 difference.
Every client is known, not just numbered.
Every project is a collaboration, not a transaction.
Every solution is tailored, not templated.
Every conversation is an opportunity to deliver more value.
Ready to build something remarkable?
So here’s my call to you, yes you, reading this right now:
If you’re ready to be known, to be challenged, to be empowered—reach out. After all, you wouldn’t have gotten this far in this blog without have the right stuff! Don’t just send an email asking for a price. Start a conversation. Tell us your story. Let’s meet, let’s talk, let’s build something remarkable together.
Because at EO59, we don’t just work for clients. We work with partners. And if you choose to join us, you’re choosing a journey unlike any other.
Contact us today. Let’s meet face to face, and let’s see what we can achieve together. And that isn’t another hollow marketing promise, that’s an invitation to start something that could change the way you work.
About the Author
Carl Pucci is President of EO59, a passionate advocate for client partnership and open communication in the world of satellite InSAR and geotechnical innovation. With a commitment to hands-on collaboration and a belief that every project begins with a conversation, Carl leads EO59 in delivering tailored solutions that empower clients and transform infrastructure monitoring worldwide. Connect with him on LinkedIn to learn more about what he is up to and the future of EO59.